The Trending storefront on Tennyson Street

Salon policy

Terms & conditions.

We're committed to exceptional service in a clean, relaxing and professional salon. To keep things smooth for everyone, please read these policies.

01Appointments

Appointments can be booked online, over the phone or in person. Walk-ins are welcome when there is space.
Please arrive a few minutes early for check-in. Late arrivals may mean a shortened service or rescheduling, depending on availability.

02Cancellation & no-shows

We ask for at least 24 hours' notice to cancel or reschedule, so we can offer the time to other clients.
Cancelling with less than 24 hours' notice is charged at 50% of the service price.
A no-show is charged at 100% of the service price.

03Payment

A 1% surcharge applies to paywave and credit card payments.
Full payment is due at the time of service unless arranged in advance.
Tips are not included in the service price. They're appreciated but not required.

04Service guarantee

If lifting or chipping happens because of our work, we offer a free fix within 7 days of your appointment.
Please contact us to book your fix. It does not cover damage from outside causes.

05Health & safety

Tools are sterilised in an autoclave, surfaces are cleaned with a hospital-grade disinfectant, and files and buffers are single-use.
Please tell us about any allergies, sensitivities or medical conditions (for example diabetes or pregnancy) before your service begins.
We reserve the right to refuse service if a client appears to have a contagious condition, such as a fungal infection or open wound.

06Customer conduct

Please keep noise levels low (no speakerphone calls) and supervise children who come with you.
Abusive or disrespectful behaviour toward staff or other clients will not be tolerated and may result in refusal of service.

07Refunds & exchanges

Services are non-refundable once completed. If you're unhappy, please talk to us. We want to make it right (see Service guarantee).
Retail products such as lotions, cuticle oils and nail polish may be returned or exchanged within 7 days with a receipt, if unopened and unused.

08Gift vouchers

Gift vouchers are available in store only, not online.

09Special requests

Please let us know in advance about specific design requests or if you need extra time.
Additional charges may apply for intricate nail art, custom designs or add-on services.
Group bookings are welcome with no size limit. Please contact us in advance.

Thank you for choosing Trending Nails and Beauty. We look forward to pampering you.